Privacy Policy

Convene Studio is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of information we receive when you engage with our event organisation services or interact with our website.

By using our services or accessing our website, you acknowledge that you have read and understood this policy. We encourage you to review this document periodically as we may update it to reflect changes in our practices or applicable regulations.

We gather information through various means to provide and improve our event organisation services:

We process your personal information based on the following legal grounds:

Consent: When you voluntarily provide information through our contact forms or agree to receive communications from us.

Contract Fulfillment: When processing is necessary to provide the event organisation services you have engaged us to deliver.

Legitimate Interest: When we have a reasonable business interest in processing your data, such as improving our services or protecting against fraud.

Legal Obligation: When we are required to process data to comply with applicable laws and regulations.

The information we collect serves several purposes:

Service Delivery: To plan, coordinate, and execute events according to your specifications and requirements.

Communication: To respond to your enquiries, provide updates on your event planning progress, and send relevant information about our services.

Service Enhancement: To analyse usage patterns and feedback to improve our offerings and website functionality.

Legal Compliance: To meet our obligations under Singapore law and respond to legitimate legal requests.

Security: To protect our website, services, and users from fraudulent or malicious activities.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry Data: Information from general enquiries is retained for up to 24 months from the date of submission unless you become a client.

Client Records: Event planning documentation and client information is retained for 7 years following the completion of services to comply with business record-keeping requirements.

Analytics Data: Aggregated website usage data may be retained indefinitely for trend analysis and service improvement.

When data is no longer required, we securely delete or anonymise it in accordance with our data management procedures.

We implement appropriate technical and organisational measures to safeguard your personal information:

Encryption: Data transmitted through our website is protected using industry-standard SSL/TLS encryption protocols.

Access Controls: Access to personal data is restricted to authorised personnel who require it to perform their duties.

Regular Reviews: We periodically assess our security practices and update them as necessary to address emerging threats.

Incident Response: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.

Under the Personal Data Protection Act (PDPA) of Singapore and other applicable regulations, you have certain rights regarding your personal information:

Access: You may request a copy of the personal data we hold about you.

Correction: You may request that we correct any inaccurate or incomplete information.

Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

Erasure: In certain circumstances, you may request the deletion of your personal data.

Portability: You may request to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

We may share your information with trusted third parties who assist us in operating our website and delivering our services:

Analytics Providers: We use services such as Google Analytics to understand how visitors interact with our website. These providers may collect anonymised usage data.

Hosting Services: Our website is hosted by professional providers who maintain secure server infrastructure.

Event Vendors: When necessary for event delivery, we may share relevant information with venues, caterers, and other service providers involved in your event.

We require all third parties to respect the security of your data and to treat it in accordance with applicable law.

Your personal information may occasionally be transferred to and processed in countries outside Singapore. When such transfers occur, we ensure appropriate safeguards are in place, including contractual clauses that provide equivalent protection to that required under Singapore law.

Our website uses cookies to improve your browsing experience and analyse site traffic. For comprehensive information about the types of cookies we use, how they function, and how you can manage your preferences, please visit our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will post the revised policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: